Question 1

How does Laudy work?

Accepted Answer

Laudy automatically sends review requests to your customers via SMS and email after you serve them. Happy customers are directed to leave reviews on Google, Yelp, or Facebook. All your reviews appear in one dashboard where you can respond in seconds with AI-suggested replies.

Question 2

How quickly will I see results?

Accepted Answer

Most businesses get 3-5 new reviews in their first week. Results depend on how many customers you serve and how quickly you start sending requests.

Question 3

How long does setup take?

Accepted Answer

About 15 minutes. Connect your Google Business Profile, upload your customer list or connect your CRM, customize your request messages, and you're live.

Question 4

Do I need technical skills?

Accepted Answer

No. Laudy is designed for business owners, not developers. If you can send an email, you can use Laudy.

Question 5

Which review platforms does Laudy support?

Accepted Answer

Google Business Profile (primary), Yelp, Facebook, and industry-specific sites like Houzz, Avvo, Healthgrades, and more.

Question 6

How do the automated review requests work?

Accepted Answer

You add customers (manually, via CSV, or through CRM integration). Laudy sends a personalized SMS or email asking for a review. If they don't respond, we send a gentle reminder.

Question 7

What is the AI response feature?

Accepted Answer

When a new review comes in, Laudy's AI analyzes the content and suggests a professional response. You can approve it with one click or edit it first.

Question 8

How do website widgets work?

Accepted Answer

Copy a small code snippet and paste it into your website. Your best reviews appear automatically in carousels, grids, or sliders.

Question 9

What is schema markup?

Accepted Answer

Schema markup is code that helps Google understand your reviews. With Laudy, your star rating can appear directly in search results. We add this automatically.

Question 10

How much does Laudy cost?

Accepted Answer

Plans start free. Our most popular plan (Growth) is $49/month. See our pricing page for full details.

Question 11

Is there a free trial?

Accepted Answer

Yes! 14 days of full Growth features, no credit card required. Most businesses see results in week one.

Question 12

Can I change plans later?

Accepted Answer

Absolutely. Upgrade or downgrade anytime. Changes take effect on your next billing cycle.

Question 13

Is there a contract?

Accepted Answer

No contracts. Cancel anytime. Annual plans are paid upfront but can be canceled with a prorated refund.

Question 14

Do you offer discounts?

Accepted Answer

Yes — save 20% with annual billing. We also offer nonprofit discounts.

Question 15

Does Laudy integrate with my CRM?

Accepted Answer

We integrate with popular tools like Jobber, ServiceTitan, Housecall Pro, and more. You can also connect via Zapier or use our API on Business plans.

Question 16

Can I import my existing customer list?

Accepted Answer

Yes. Upload a CSV file with customer names, emails, and/or phone numbers. Laudy will start sending requests right away.

Question 17

Will Laudy work with my website?

Accepted Answer

Yes. Our widgets work on any website — WordPress, Squarespace, Wix, Shopify, or custom-built. Just paste a code snippet.

Question 18

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption, never sell your data, and comply with GDPR and CCPA.

Question 19

What if I get a negative review?

Accepted Answer

Laudy flags negative reviews immediately so you can respond quickly. Our AI suggests professional, empathetic responses.

Question 20

Can Laudy remove negative reviews?

Accepted Answer

No — and neither can anyone else legitimately. But Laudy helps you get more positive reviews, which improves your overall rating.

Question 21

Does Laudy post fake reviews?

Accepted Answer

Absolutely not. Laudy only requests reviews from real customers. Fake reviews violate platform terms and hurt your business.

Question 22

How do I know if my review requests are working?

Accepted Answer

Check your analytics dashboard. You'll see how many requests were sent, how many resulted in reviews, and your conversion rate.

Question 23

How do I get support?

Accepted Answer

Free plans include email support. Growth includes chat + email. Business includes priority phone support.

Question 24

Can I have multiple users on my account?

Accepted Answer

Yes. Growth and above include team collaboration features with user roles and permissions.

Question 25

Can I manage multiple locations?

Accepted Answer

Yes. Free covers 1 location. Growth covers up to 3. Business is unlimited.

Frequently asked questions

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