How Kowalski Auto went from 18 to 67 Google reviews in 60 days
Milwaukee's trusted independent shop finally had reviews that matched their reputation.
At a Glance
Before & after Laudy
Reviews
18
Before
67
After 60 days
Star Rating
3.8★
Before
4.7★
After
Local Ranking
#12
Before
#3
After
The Challenge
A loyal customer base, invisible online.
Tom Kowalski had been running his auto shop for 14 years. His customers were fiercely loyal — they sent friends and family. But online, the shop looked forgettable. 18 Google reviews from 2019. A 3.8-star average from customers who'd had mixed experiences with a previous manager. New customers were choosing the chain shop two blocks away. Not because of better service — because of better reviews. Tom knew he needed to change that but had no time or system to collect reviews manually.
How Laudy Helped
A review engine on autopilot
- Connected Laudy to his shop management software in 20 minutes
- Every completed job automatically triggered a personalized SMS review request
- AI drafted responses to every incoming review — Tom approved in one tap
The Results
60 days that changed everything
Review volume up 272%
From 18 to 67 reviews in 60 days
Star rating: 3.8 → 4.7
Nearly a full star improvement
Now ranks #3 in Milwaukee
For "auto repair" — up from #12
New customer inquiries up 40%
More calls and form submissions
I spent 14 years building a reputation with my hands. Laudy finally made it visible online.
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