How Bright Smile Dental doubled new patient bookings in 3 months
A 4-doctor practice in Austin finally had the review volume to match their 10-year reputation.
At a Glance
Before & after Laudy
Reviews
23
Before
89
After 90 days
Star Rating
4.1★
Before
4.8★
After
New Patient Calls
—
Plateaued
+40%
After
The Challenge
Invisible online despite a decade of loyal patients.
Dr. Sarah Chen's practice had been in Austin for 10 years. Her patients loved her — annual retention was over 80%. But online, the practice looked unremarkable. 23 Google reviews. Competitors with 200+ reviews were showing up first in 'dentist near me' searches. Worse, the HIPAA constraints around review responses made the team nervous about engaging publicly at all. New patient volume had plateaued despite strong word of mouth.
How Laudy Helped
HIPAA-aware automation that actually works
- Set up automated post-appointment SMS requests in one afternoon
- Laudy's AI generates HIPAA-aware responses — no PHI, ever
- Synced Google, Healthgrades, and Zocdoc from one dashboard
The Results
From invisible to most-reviewed in the zip code
Reviews: 23 → 89 in 90 days
Nearly 4x review growth in a quarter
Rating: 4.1 → 4.8 stars
Significant trust signal for new patients
New patient calls up 40%
Sustained growth month over month
#1 most-reviewed dentist in zip code
Outranking practices with decades online
We went from invisible to the most-reviewed dental practice in our zip code. New patient appointments are up 40%.
Get results like Dr. Chen
Build a HIPAA-aware review engine for your practice
Set up in one afternoon. No PHI ever shared. Patients love it.